Love Notes
I am honored and grateful to be able to support so many talented, passionate, and creative business owners.
Their words below are a gift.
“I've been able to really fine tune my design process and feel confident with my process and service. The biggest benefit is understanding what's involved at each step, how much time it should take and having the tools to properly anticipate each project timeline and my availability so I'm no longer overwhelmed. I feel much less stressed since doing the course because of the boundaries I've learned to set with contractors and clients about how long each step will take, versus feeling like the contractor or client are dictating my design timeline.
The weekly video calls were amazing. Having that weekly opportunity to ask any questions and ask about real time design challenges with Katie was invaluable. I was also impressed and pleasantly surprised that Katie was so involved in answering one on one questions and you can see her and Gloria really take the time to offer personalized support which is so appreciated.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Wow! Thank you for the helpful feedback, Gloria and Katie! No detail was lost on the two of you. The timing of your review could not have been more perfect since we had a design presentation scheduled for today. My assistant and I read through all your notes together and immediately edited today’s presentation according to your suggestions.
I was really impressed by the how in-depth and insightful your suggestions were. We can’t thank you enough! In this industry the only critique available is only from clients, and the result can be costly or confusing.
We really value the time to you spent to help us improve.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“I am confident in the design we offer our clients - combining that with the business aspects you’ve given me is going to be life changing.
It’s such a relief to be shown how to implement repeatable processes and stop trying to reinvent the wheel every day.
Thank you so much for your amazing program. I can’t begin to tell you what an impact the Designed to Scale Method has already made and will continue to make in my business. You do great work!”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“First of all, I wanted to say how much I enjoyed doing Designed to Scale Method with you and your team. It was a really great program and helped me tweak a lot of the foundational processes I already had in place. It has given me a newfound confidence as I move forward in my business that I can already see paying off.
After finishing the program, I secured two of my largest contracts to date and felt so confident throughout the proposal process, knowing my worth and what types of clients I want to work with.
I can't thank you and your team enough for offering this amazing program and I've been telling all of my designer friends about it!”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“The information presented in the design day workshop is exactly what I needed to know. I feel much more confident on how to market this service which is similar to a service that I am currently getting requested to provide. Now I understand how this could become profitable instead of a time sink. Thank you for sharing the necessary steps.”
— KRISTIN, DESIGN DAY WORKSHOP
“I loved the Heartbeat community and the small group cohorts. The designers in our cohort were so personable and helpful and I really loved all the questions and feedback that people posted.
Another really wonderful surprise was how much I enjoyed the video lessons. I found the content relevant and Katie's presentation technique engaging. Having both the PDF lessons and the videos was the perfect combination for me to follow along and get the most out of each lesson. I also loved the Happy Hour sessions. I didn't always remember to submit questions ahead of time, so I was really grateful to the designers who did and for the opportunity to discuss and ask follow-up questions to their questions.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“I was pleasantly surprised with how comprehensive it was an how in depth each lesson was. I also really loved getting to ask questions each week in Happy Hour.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“This program saves TIME! and time is Money & Peace. Setting up SOPs would have taken me much longer than nine weeks and a lot of trial & error.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Whether starting out or an established company, investing in your business is key, and this program is thorough and dives into all the cracks and places that get missed on day-to-day business operations.
I am grateful I took this program; I have developed systems within my business that support my team and my clients. I have connected with peers in the industry and have a resource with the company to ask questions and feel supported. Thank you, Dakota Design Co!”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“The tools and knowledge I gained from the DTS Method were like the best interior design boot camp ever—I wish they would teach these things in design school!
I feel so much more equipped in my business, from marketing to SOPs to design presentations and management.
I know this program is going to take me to the next level. I plan on going back through all the lessons again just to squeeze out every nugget of insight included!”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“I just wanted to reach out directly to let you know how pleased I am with the course and how VERY grateful I am for the wealth of resources you are providing.
For years, I've been disillusioned by the decade plus of feast and famine I've endured running my studio solo; a string of bad fit clients taken out of necessity but with whom I ultimately parted ways prior to project completion; apprehensions regarding my business's foundation due to ignorance and overwhelm; a seeming impossibility of obtaining new work that is both profitable and fulfilling; and a general hopelessness about the longevity of my business due to this cyclical confluence of events.
I have been developing and revising documentation for processes, client-facing materials, and marketing assets for some time, though I always felt like there were critical gaps and costly omissions.
Now, I am excited about the future of my studio and with each new lesson I am inspired, empowered and, frankly, relieved to firm my footing, boost my confidence and surmount any obstacle to growth, professional fulfillment and financial security.
I will be joining Studio when the Cohort wraps as your perspective and presence are utterly invaluable.
You are a gem - YOU SHOULD KNOW THIS!!”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Just wanted to send you a quick note and say THANK YOU. I know our 1:1 was a while back, but your Weekly Install and all the support you offer via blueprints etc. have helped me so much.
Just one of the many ways Asana and your process mapping have helped us was today's installation, the first one I could not attend. I had control freakouts all day, but my team succeeded! I'm so proud of them and the big strides they were able to make without me.
I just wanted to send you a thank you for showing me the importance of documenting everything so that I don’t always have to physically be there!”
— NICOLE, INTERIOR DESIGNER, CLIENT EXPERIENCE INTENSIVE
"Katie and her team were such a wealth of knowledge. Not only did I get detailed answers to all my questions but I received valuable resources and materials to take that knowledge even deeper and Katie was always there if I had follow up questions upon implementing everything. By the end, she was not only a mentor to me in all things interior design but also in business, entrepreneurship, and in productivity."
— KRISTEN, CONSULTING CLIENT
"Discovering the templates (and other resources you offer) that both dovetail and expand upon my initial ideas has been very helpful. You've increased my confidence and have reinforced my belief that there has to be a better way.
I really appreciate the emails and the information they include —both those that support the resources I've purchased and ones that deal with additional areas of interest (gift giving, etc.). You are so generous with your advice, and I've found it so valuable. Thank you."
— INTERIOR DESIGNER, CLIENT EXPERIENCE TEMPLATES
“Dakota Design and the Designed to Scale® Method program was the best investment I have made to date in my company. They offered measurable tools to help make sure all my pricing and processes were buttoned up and as efficient as possible. I loved the weekly happy hours as well as the small group cohorts as these allowed you to connect with Katie as well as other talented Interior Designers.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“The program offered incredible value in its resources, with real-life stories and situations shared.
While the abundance of information initially felt overwhelming, it has undoubtedly been the best investment I've made for both my business growth and personal achievement.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“For too long, I had been working in a vacuum- overwhelmed, insecure, and questioning if I was using best business practices and providing my clients with the best possible experience. The comprehensive lessons provided in the DTS Method program challenged me to take a hard look at every aspect of my business and evaluate what was working and what could be improved.
It felt like a veil had been lifted from over my eyes!
Through the program, I considered what services I wanted to offer my clients, learned to price them correctly, and was taught how to manage clients and projects to provide the best possible experience for everyone involved. With Katie's help, I look forward to a new year with a newly revamped business—refreshed and ready to tackle my biggest projects to date!”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Katie and her team are incredible. The program is so efficient, and if integrated into your business well, it can take your firm to the next level.
My team was working on many smaller projects when I started the program and one of my goals was to only work on larger projects with more robust budgets and design fees.
The week the program ended, we landed a perfect fit project for my firm.
Without Katie and her team's guidance on pricing and scope definition, we wouldn't have secured the project. I now feel confident in my pricing, my proposals, and my contracts because of Katie's coaching.”
— INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Katie is brilliant! She understands the nuances of what it means to be an interior designer and a thriving business owner. She makes things SIMPLE.
Do the behind-the-scenes work and your business WILL work for you.
Let your business systems get wonky and you'll complicate your life (and your clients’ lives). Her templates are golden, and her systems are ideal for people who value organization, automation, and efficiency. I highly recommend her!
Plus, she's super sweet and genuinely wants to see her clients do well and reach their business goals.”
— SHIVANI, INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Taking DTS Method was such a great investment in my business. Katie & her team provide so much value and insight into how to improve and truly, efficiently run a design business. She has such a great energy about her and clearly loves and is gifted at what she does. The modules are thoughtfully laid out and build on each other- be prepared to work and learn a ton!! So happy I did this!”
— LISA, INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Working with Katie has given me the confidence to run my business the way I know it ought to be ran. Having more clearly defined processes has allowed me to articulate why my process is the way that it is and why the costs are what they are. It has given me space in my head to realize where I can focus to get the results that I desire. Highly recommend Dakota Design for any designer looking to up-level your business!”
— CASSIE, INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Katie and Dakota Design Company provided me with clear direction to set my new design business up for success. The Designed To Scale Method course materials were thorough and incredibly helpful and the templates served as a fantastic jumping off point to create a professional and seamless client experience.
I didn’t have to waste time floundering to determine my process, as the DDC team provided detailed steps, tips, and tricks to set my business up efficiently from day 1.
And most importantly, it’s clear that Katie truly cares about her clients and wants to see them and their businesses succeed. Her personal touch did not go unnoticed! Forever grateful for DDC!”
— LYNN, INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“This program is a fantastic safe place for designers who want to up the business side of their game. The depth of information is valuable and Katie is wonderful - knowledgeable, sharp as a tack, and helpful in a way that doesn’t discourage the designer questions at all.”
— COURTNEY, INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“I sent out the contract yesterday [the furnishings budget is $750k] and it's so buttoned up and looks so good thanks to you!
I hope both of you have a wonderful holiday. I am so grateful and thankful I found you!
You have made a huge impact on my business and helped set me up for success early on that would have taken years of mistakes and learning pains to be where I am now so thank y'all from the bottom of my heart! ❤️”
— SUZANNE, INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“THANK YOU X 1 MILLION
Man, you do have a gift!!!! I cannot thank you enough for all of your incredibly specific guidance and recommendations on the call today. Talk about discovering the missing puzzle piece I need!!! It is exactly the type of help I need now at this stage. Thank you for the detailed guidance around this specific red flag client. I feel really good about moving forward with that now. I have another red flag situation, and I am going to try to apply some of the same principles you shared to see if I can minimize risk.
Grateful to have had the opportunity to chat with you today! I am your new biggest fan :)”
ALE, INTERIOR DESIGNER, POWER HOUR CALL
“I purchased the builder pitch deck. I used it yesterday and landed a HUGE builder!! Your template gave me everything I needed to consider, I then made it my own - and l it was done! Beyond thank you for providing these amazing templates. Everything I have bought from you has resulted in being a game-changer for my business!”
AMY, INTERIOR DESIGNER, DESIGN LIBRARY CUSTOMER
“I purchased the Design Day Experience Package on a Sunday and booked two design day clients using Katie's investment guide by Tuesday! The templates saved me sooo much time and they are really well-done and professional. They were easy to learn how to use and make them my own. Well worth the investment! Thank you!”
MOLLY, INTERIOR DESIGNER, DESIGN LIBRARY CUSTOMER
“Honestly, after reviewing the processes that Katie outlined, I feel like [my business] is poor to fair in our onboarding process because we haven’t had one. Just being honest! I knew we needed an onboarding process, but I just now have the bandwidth to start creating one and Katie’s templates are almost exactly what I would design if I were starting from scratch. So, thank you!!!”
INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“I just wanted to say how VALUABLE the process sheets, calculators, and “spelled out” examples have been to me. It’s been a great affirmation of what I am doing right, and what I haven’t been doing, didn’t know how to do, or didn’t know how to do while being so clear— I am just so thankful I signed up for this course. I’m in the discovery phase with a dream client with a historic home, and I have been working like a mad woman getting all these things in place so I can implement them to hopefully “WOW” them and have a much smoother process! THANK YOU!”
INTERIOR DESIGNER, DESIGNED TO SCALE® METHOD
“Katie and her team offer tremendous value in streamlining design and staging processes. I've struggled for years with automating my staging business and I finally have a way to keep clients organized. I'm now able to communicate and keep them up to date on their project in a timely manner despite being in the field most days. They are a lovely team that I really enjoyed working with and getting to know!”
SARAH, INTERIOR DESIGNER + STAGER, CLIENT EXPERIENCE INTENSIVE
“I can not say THANK YOU enough for your Full Service Canva templates. I absolutely LOVE them and they have allowed me to uplevel my business so quickly! They are a complete game changer in how I show up as a business while providing valuable information to my clients (in a professional, beautiful way!). I just could not be happier with this purchase!”
AMY, INTERIOR DESIGNER, CLIENT EXPERIENCE CANVA TEMPLATES
“Since hearing your first appearance on LuAnn’s podcast, I have purchased every single one of your templates for interior design and they have helped me better understand my own processes and all the things that were missed; they have elevated my overall client experience, allowed me to hire remote teams, built one of the best email nurture sequences, and have given me the ability to confidently articulate my processes and values to my clients.
And last but certainly not least, I’m so freaking organized now. THANK YOU SO VERY MUCH!!!🙏🏽”
INTERIOR DESIGNER, DESIGN LIBRARY CUSTOMER
“Just want to say thank you again for all you did for our business [last year]. We are onboarding a new hire this week and all your help with our processes and systems has made things so much more seamless! I have so many more ideas and goals so a second session with you at some point is always on my mind. XO!”
JENNA, INTERIOR DESIGNER, CLIENT EXPERIENCE INTENSIVE
“I'm asking v-smart people for help transforming my virtual interior design business this year and I am SO happy I booked Dakota Design Company. Katie went through my content and client processes with a fine-toothed comb and provided a myriad of easily implementable improvements that will make SUCH a difference for my business and my clients.
The attention to detail in Katie's plan for me exceeded my expectations, and three days of [Google Doc] support felt like a 1-on-1 experience. Could not recommend Dakota Design Company more!!!”
JESSICA, INTERIOR DESIGNER, CLIENT EXPERIENCE AUDIT
“Working with Katie and her team was such a remarkable experience! I needed help, and I knew I needed help with implementation from a team I knew I could trust to make it happen. My, did they deliver! I was guided every step of the way and had support for questions when needed. I'm so glad I chose to invest in my business and have the systems set up that I need to succeed. Now it's easier than ever to send proposals and schedule with clients. Still working out what to do with all that 'extra time’”
PEACOCK & DAHLIA, CLIENT EXPERIENCE INTENSIVE
“Katie is a MAGICIAN! She saw into my soul and changed the foundation of my business - what was quicksand is now bedrock. I have newfound clarity in my processes and, even better, confidence in myself.
Hands down, working with Katie and team is the best investment I've made in my business!”
HILARY, CLIENT EXPERIENCE REFRESH
“Katie and her team are amazing! It was an absolute joy to be on the receiving end of her process, knowing she was helping to create a similar process for us to run all of our clients through.
The detailed questions she asked helped me to better define our process and mission for my company and the clients we serve. It was the best money spent for my business and I know the ROI will be felt for years to come!”
DARCI, CLIENT EXPERIENCE INTENSIVE
“We used our first official document for 2 installations just yesterday, and I have to say it was AMAZING! The client was well informed on what to expect, and the balance due was included so both clients had their checks ready once we were finished. There was no scrambling around trying to give them an amount due, or leaving the job without getting paid…EXCITING! Plus we looked so professional!”
MARIA, CLIENT EXPERIENCE INTENSIVE
“Every interior design business needs Dakota Design. Katie and her team are absolutely amazing to working with.
Before working with Katie, I was unsure how to organize my systems and processes. I had tried writing every step down like they teach you but still ended up with clients running the show and giving in to their wants which just left me frustrated and less profitable. Katie's genius way of laying out my processes out in Asana was absolutely mind-blowing. I had no idea it could be done like that. It's like seeing the ocean for the first time. Someone can explain it to you but until you see it and experience you don't know what you are missing and how badly you need it in your life.
If you want to be a profitable interior designer- you have to have a solid foundation in your systems and processes or everything else will crumble. Investing in Katie was a no brainer. I am now able to send proposals and stand behind my processes with absolute confidence. Dakota Design is a game changer!“
HAYLEY, CLIENT EXPERIENCE INTENSIVE
“I LOVE what you did in my Asana!!! Thank you so very much. I am mind blown by how organized it is. It finally all makes sense! It was a joy to work with you from start to finish.”
CASEY, CLIENT EXPERIENCE INTENSIVE
“Katie and her team always do a great job in their workshops to give added value information AND how to make it actionable.”
NICOLE, WAITLIST WORKSHOP ATTENDEE
“Insightful and full of goodies. Loved the workshop. It was a great kickstart to thinking about revising what my client experience is and how it can be better.”
JULIE, WAITLIST WORKSHOP ATTENDEE
“Starting your own firm in the Interior Design world is exciting and daunting. It isn't a 'one size fits all' field and that is part of what makes it so great, but can be overwhelming when trying to navigate how to structure your business, charge clients, keep processes clear, etc. I was feeling like I was doggy paddling in a few areas and needed someone to help me get back to swimming along and Katie did just that! She helped answer questions and give suggestions that I could follow instead of drowning in general business advice!”
DANNI, POWER HOUR
“You are the only blog to which I subscribe where I read ALL the blogs that enter my inbox. I love your informative, no fluff content.”
CHERISSE, INTERIOR DESIGNER
“Katie provided a very helpful and thorough workshop. She covered relevant topics that support the main topic which was unexpected and VERY helpful. No stone was left unturned as it pertains to building out a paid waiting list. I can't wait to dig in and implement the strategies provided.”
NICKEISHA, WAITLIST WORKSHOP ATTENDEE
“The Waitlist Workshop was such an eye-opener and a great tool to give me the confidence to get leads on my waitlist! There is so much GOLD here! I have been able to institute so much positive change in my business in such a short time, and it's giving me the confidence to keep reaching my goals. I'm sharing your IG and website with all my friends!”
INTERIOR DESIGNER, WAITLIST WORKSHOP ATTENDEE
“I would highly recommend Katie and Dakota Design to anyone looking to take their interior design business to the next level. Katie brings a unique perspective in that she understands the creative process and how the design industry works, but brings an analytical mindset and eye for efficiency that shines light in areas of opportunity.
Her insights were incredibly valuable and have given me the confidence to change my processes and fee structure to a model that will lead to increased profitability and protect against burnout. I am so thankful for my time with Katie and look forward to continuing to work together as my business grows.”
LINDSAY, CLIENT EXPERIENCE INTENSIVE
“Absolutely LOVE the client experience emails. It has truly helped me streamline my business and create a one-of-a-kind client experience. Thank YOU!!!”
KATELYNN, EMERSON CLIENT EXPERIENCE EMAIL TEMPLATES
“You are inspirational! Thank goodness for your fabulous templates, it's really helping me to reach level ground again with my business.
I'm purchasing the email templates next; I've decided I can't live without them and you save me sooooo much valuable time!”
NICHOLA, DESIGNED TO SCALE® BUSINESS BLUEPRINT
"Katie was able to see my struggles and propose solutions in a short amount of time. I was pleasantly surprised that she did her homework on my business brand and services. Katie, I can't thank you enough for the great advice on my systems. I look forward to diving in right away. I finally feel like I have a plan to bring my business to the next level!"
KAREN, POWER HOUR
“Before working with Katie and her amazing team, I was flat out frustrated and had officially entered burnout mode. A lack of time and a clearly defined process made for a less than ideal client experience, long timelines, stress from struggling to manage all the moving parts and being unable to offload tasks to my team. I am so excited to see the gains we make as a company thanks to our redesigned client system. I am confident my clients will enjoy their time with us even more and look forward to give them a seamless experience while also freeing up my team's time with the automation we've put into place.
Thanks to Katie's help, each step of our process is clearly defined and assigned to a specific team member, providing much-needed clarity. Clarity leads to confidence. We also started using the emails with existing clients before we'd even finished refining the process - the time saved was and is going to continue to be a game changer.
Bonus, Katie's writing skills are phenomenal - the way she nailed our voice and brand still amazes me as no one else has been able to do so!
The value delivered was above and beyond - I can't believe how much her team was able to deliver in such a short amount of time - proof that she is the queen of systems and processes!
Also, the small tweaks she made seem so obvious now that they are all complete - having an outsider look at your business big picture makes a huge difference. I have no doubt Katie's work will pay dividends many times over. Worth every penny!”
MISTY, CLIENT EXPERIENCE INTENSIVE
“The client experience templates are amazing!! I just have to make a few tweaks here and there to fit my ‘brand’, but overall, very, very helpful! ;-) AND I’m so impressed with how much info. you do include in the package.”
SHELLEY, INTERIOR DESIGNER
“The Design Day Workshop will save you hours of research, time & energy. I also appreciated the marketing and time management guidelines. Katie cuts to the important information and gives actionable recommendations to grow your business!”
ANDREA, DESIGN DAY WORKSHOP ATTENDEE
“Katie and her team were able to take my business and give it a complete professional facelift.
I knew I needed help and guidance with all things client facing, but I was completely surprised by the amount of work Katie and her team where able to complete in such a short amount of time.
I now have a solid foundation to build upon and I'm very excited to keep working on and moving my business forward!”
JESSICA, DESIGNED TO SCALE® INTENSIVE
“Loved working with Katie from the very first minute...when she sent me that first welcome video "she had me at hello"...we are excited about all of the personalized content that Katie and her team provided and look forward to a more organized, prosperous and professional future for our business!”
MARIA, CLIENT EXPERIENCE INTENSIVE
“Katie and the team were INCREDIBLE. I feel a huge weight off my shoulders after signing up for the intensive. I know feel comfortable AND confident in my pricing, my process, and making sure my clients know what to expect. I can't wait to help my clients and myself by implementing all of the items that Katie and the team have suggested for me. 1000% worth it!”
MEGAN, CLIENT EXPERIENCE INTENSIVE
“I loved Katie's Design Day workshop - it was FULL of information, had a great pace, and I loved how in-depth it was and the way she went through all the materials and then had breaks for Q&As.”
MICHELLE, DESIGN DAY WORKSHOP ATTENDEE
“Working with Dakota Design was a dream come true. As experts in operations for interior designers, they came to the table with expertise but to make it even better - they actually take ACTION and help you develop the most effective process for your business.”
NICOLE, CLIENT EXPERIENCE INTENSIVE
“Katie listened to my needs and customized client process documents and processes that were specific to my existing processes. Katie understands the design process from many sides and was able to grasp the many complicated steps involved in the client process. She and her team worked quickly and very efficiently providing me with all the information needed to work through the implementation of my client systems.
I highly recommend her services as they have been very valuable to my business even though I have been in business many years. Katie was also very pleasant to work with and I would definitely use her services again.”
GIA, CLIENT EXPERIENCE INTENSIVE
“I think Katie is one of the best in the industry and gives you the foundations to succeed and move forward. I found her services and advice invaluable!”
MANON, DESIGNED TO SCALE® INTENSIVE
“Working with Katie and her team was an incredible experience. I have invested in a lot of various coaching and courses but never have I felt so impressed by the value of what you receive. I would whole heartedly recommend Katie if you need help developing a streamlined, professional process for your business.”
McCALL, DESIGNED TO SCALE® INTENSIVE
“Working with Katie and her team was really fun, and also a deep dive into how I was presenting myself and my services. I feel really great about the new technology she helped me implement into my business, it is going to save me so much time! Katie did a whole 360 analysis into everything I was sending prospects and clients, she has a lot of understanding of how it all works. She is very upbeat and tailors everything to your process. Highly recommend.”
CAROLINE, CLIENT EXPERIENCE INTENSIVE
“Katie and her team were just what I needed to take my business to the next level. I had a polished portfolio to support my ability, but my client experience was a bit of a mess, leaving all parties involved frazzled and unsure. Katie was able to see the big picture of my business and create materials that communicated my passion in a clear, convincing, and beautiful way. She listened well concerning my unique process and specific clientele and encouraged me along every step of the way. I really feel like I'm on the cusp of something great and Katie has been an integral part in getting me here.”
ANNE, CLIENT EXPERIENCE INTENSIVE
“It’s hard to look back and admit that we had been somehow managing without ANY back-office systems, price structure, processes, or consistency. We were pulled in all directions, wearing all the “hats”, spinning our wheels. and finally realizing that this course was not sustainable. I had seen some of [Katie's] (fabulous and on-point) Instagram posts. I could TOTALLY relate. I didn’t even know someone like [Katie] existed in our industry. Prayers answered!!
[After working with Katie it's a] Night and Day difference! We actually have systems, procedures, and deliverables. Our website reflects our body of work and who we are as a design firm! Our pricing is more in-line with industry standards and reflects the quality and expertise that we offer our clients. It’s amazing! So polished and professional.
Katie [and her] team are approachable, intelligent and a joy to work with. [They] are able to easily see our points of weakness and know how to strengthen them. It’s incredible what we received and learned through these few short months. Our business will truly transform this year because of what we have implemented from your service.
Katie and her team have elevated our design firm to where we wanted it to be but simply didn’t know how to get it there. I am beyond thrilled with the tools and support that Dakota Designs provided. These services are truly priceless. We are so grateful and excited about what we can now achieve.”
TARA, CLIENT EXPERIENCE INTENSIVE
“Katie and her team are phenomenal! They recognized where my business was lacking and are very good at being able to pinpoint ways to improve. I feel much more organized now and am very grateful that they are so willing to go the extra mile to ensure the success of my business.”
HEATHER, DESIGNED TO SCALE® INTENSIVE
“We needed a process to present to our clients. Lots of questions were coming up and I knew our process was not working. So happy to have completed a Client Experience [Intensive] with Dakota Design. Our team feels much more organized. Our clients are loving the Friday updates. New clients are paying quickly! Everyone is on the same page and it feels amazing. This has set us on a great path for future clients and I feel much more prepared to take on new clientele.”
BRANDY, CLIENT EXPERIENCE INTENSIVE
“Working with Katie was even better than I had imagined! I loved how easy the process was-- I knew what was coming every step of the way and felt prepared to tackle the work together.
I also felt like Katie truly did her homework on my business and reviewed all of the materials I sent her prior to meeting with each other, that was greatly appreciated so our time together was truly to improve my processes and procedures.
I have no doubt in my mind that my business is better because of Katie and Dakota Design Company. I'd recommend her to anyone interested in taking their design business to the next level.”
MEREDITH, DESIGNED TO SCALE® INTENSIVE
“My friend Rebecca sings your praises. I can visibly see the difference in how she feels about her business since she started working with you.”
CAIREEN, DESIGNED TO SCALE® MONTHLY PARTNERSHIP
“Katie and her team offered a tremendous depth of knowledge when crafting my client experience system. I was blown away by all the ideas that were shared and the customizations they made for my unique process. Katie and her team are so organized, efficient and detailed. Katie even crafted the messages that I can write in note cards to clients! This seems like a small thing but I realized now that not knowing what to write was putting a kink in my gifting plan! I recommend Katie and her team to anyone who needs help crafting a client experience anew or working to button up loose ends. ALL MY LOVE DAKOTA!!!!”
KAT, CLIENT EXPERIENCE INTENSIVE
“The growth we have made in the past year while working with Katie and Ashlee has been such an incredible blessing and boost to our business.”
REBEKAH & TAMARA, DESIGNED TO SCALE® MONTHLY PARTNERSHIP
“Working with Katie and her team absolutely transformed my client process, providing me with clear strategy, tools, and confidence to effectively communicate with my clients from the very start, keep my process on track, and understand the value of my time. As a solo interior design practitioner, I was wearing a lot of hats - some of them not very well. I was confident in my design work, but felt my client communication process was lacking. I wanted to feel confident in my communications with my clients and have a genuine process from day one - not just a hope that everything would work out. I was also spending a significant amount of time fielding inquiries from clients who weren’t a great fit for my business and deeply undervaluing my services.
From our very first meeting, Katie provided valuable insight in how to approach client communications and set up an internal process that ensured I was delivering a client experience that matched my design services and attracting the right kind of clients. Her guidance with contracts, pricing, and communications has completely changed how I operate my business and I am forever grateful.”
WHITNEY, CLIENT EXPERIENCE INTENSIVE
“I highly recommend Dakota Design Company to any Interior Design business owner who is feeling overwhelmed and doesn't know what the next steps should be!”
INTERIOR DESIGNER
“Katie's client experience templates helped me kickstart the process I had been procrastinating for months. It was so helpful having a starting point. My documents look SO professional now!”
INTERIOR DESIGNER, DESIGN LIBRARY CLIENT
“Katie & Teri during our short time working together were immensely helpful in narrowing my vast thoughts into better placed processes. I absolutely loved every minute working with them!”
JUDI, DESIGNED TO SCALE® MONTHLY PARTNERSHIP CLIENT
“Working with Katie was transformational. She was able to see what I couldn’t and helped me streamline my process so I can serve clients confidently, consistently, & at a higher level.”
CAROL, CLIENT EXPERIENCE INTENSIVE
“Their materials have given me the confidence to implement a substantial increase in my rates. I will definitely continue with their monthly services to fine-tune my backend systems.”
ALISON, CLIENT EXPERIENCE INTENSIVE
“Katie was professional, timely, and easy to communicate with. Her team does a beautiful job updating materials and staying in contact. The materials are exactly what I need to go to the next level. Katie is knowledgeable, concise, and understanding of the industry. I felt like she read my mind and was surprised by how quickly my client experience process came together.”
JULIANNE, CLIENT EXPERIENCE INTENSIVE
“Katie took me to the next level. She thoughtfully reviewed each aspect of my client experience, from first impression on my website to how I close out projects.”
CAROL, CLIENT EXPERIENCE INTENSIVE
“Katie was perfect! She quickly put systems in place that my clients are enjoying and that have streamlined my business.”
MICHAELA, CLIENT EXPERIENCE INTENSIVE
“Katie was able to identify pain points I wasn't even aware I had. Her achievable strategic plan and assets to elevate my customer experience took my firm to a new level.”
BOO, DESIGNED TO SCALE® MONTHLY PARTNERSHIP CLIENT
“Katie is an operations angel! I love how fantastically my client experience is laid out and that IT WORKS! It gave me essential structures and helped me overcome some big technological barriers.”
YAEL, CLIENT EXPERIENCE INTENSIVE
“I've never had anyone look at my business the way Katie did. She took it all, soup to nuts, and made it better. She’s brilliant and I appreciate her immensely.”
EMILY, CLIENT EXPERIENCE INTENSIVE
“I feel so confident knowing I have these systems to lift my clients & me up every step of the way. It’s like they’d fallen right out of my own brain. The best money I've spent on my business.”
RACHEL, CLIENT EXPERIENCE INTENSIVE
“Since working together I've seen growth in my business, have become more organized, and can clearly see where I want my business to go. Katie completely understands my struggles.”
LORI, CLIENT EXPERIENCE INTENSIVE
“Katie is always ready and eager to help us in ways that make sense for how WE work. She jumps right in and knows what to do which has been amazing so we can continue to grow our business.”
REBEKAH, DESIGNED TO SCALE® MONTHLY PARTNERSHIP CLIENT
“Anyone who follows Katie’s plan cannot fail! I can’t believe how much she prepared for me.”
GLORY-ANNE, CLIENT EXPERIENCE INTENSIVE
“Katie has carte blanche with every project she does for my company. She jumps right in to bring even my craziest ideas to life. She single-handedly started a new company and revenue stream for me!!!”
G, DESIGNED TO SCALE® MONTHLY PARTNERSHIP CLIENT
“Katie was a godsend! Her ideas were exactly what I needed to create an impeccable onboarding experience for my clients.”
JULIA, CLIENT EXPERIENCE INTENSIVE